Responsible Gaming at 23vip
At 23vip, we believe that gaming should be entertaining, enjoyable, and always under your control. While the vast majority of our players in Bangladesh enjoy casino games and cricket betting as a form of leisure, we recognize that for some individuals, gambling can become problematic. That's why we are committed to promoting responsible gaming practices and providing robust tools, resources, and support to help you maintain a healthy relationship with our platform.
Your Self-Control Tools
23vip provides a full suite of account controls so you can set your own limits and take breaks whenever you need them.
Deposit Limits
Set daily, weekly, or monthly deposit caps on your account to ensure you never deposit more than you can afford to lose. These limits apply to all payment methods including bKash, Nagad, Rocket, and Upay.
- Choose limits from ৳500 to ৳500,000 per period
- Limits take effect immediately upon activation
- Increases require a 24-hour cooling-off period
- Decreases apply instantly with no delay
Session Time Limits
Set a maximum session duration to prevent extended play sessions. The platform will automatically log you out and remind you to take a break when your time limit is reached.
- Configure limits from 30 minutes to 6 hours per session
- Receive a warning 10 minutes before session ends
- Automatic logout enforced at session limit
- Reset your timer the next day for fresh control
Take a Break (Time-Out)
Temporarily suspend your account for 24 hours, 7 days, or 30 days if you need a short break from gaming. Your account and balance are preserved and reactivated automatically after the time-out period.
- Immediate account suspension with one click
- No login access during the time-out period
- No promotional communications sent during break
- Automatic reactivation at the end of the period
Self-Exclusion
Permanently close your 23vip account if you believe gambling is causing harm in your life. Self-exclusion is irreversible for a minimum of 6 months and can be extended to 1, 3, or 5 years.
- Minimum 6-month exclusion period enforced
- Account cannot be reopened during exclusion
- All bonuses and promotions forfeited
- Request withdrawal of remaining balance before exclusion
Loss Limits
Set a cap on how much you can lose over a day, week, or month. Once this limit is reached, you will be unable to place further bets until the next period begins.
- Track net losses across all games and sports bets
- Automatic betting suspension at limit threshold
- Withdrawals still permitted during suspension
- Limit adjustments follow a 24-hour delay
Marketing Opt-Out
Unsubscribe from all promotional emails, SMS notifications, and bonus offers if you want to reduce gambling-related triggers. You'll still receive essential account and security communications.
- One-click unsubscribe from all marketing channels
- No promotional push notifications on mobile
- No bonus offers or free bet reminders
- Re-opt-in available anytime from account settings
Recognizing the Warning Signs
It's important to stay aware of behaviors that may indicate gambling is becoming a problem. If you identify with any of these signs, we strongly encourage you to use our self-control tools and seek support.
Chasing Losses
Continuously depositing more money in an attempt to recover previous losses, often leading to larger financial deficits.
Spending More Time Than Intended
Playing for longer sessions than planned, losing track of time, or neglecting daily responsibilities and commitments.
Betting Beyond Your Means
Depositing money you cannot afford to lose, borrowing money to gamble, or using funds meant for essential expenses.
Emotional Distress
Feeling anxious, depressed, guilty, or irritable when not gambling or after experiencing losses. Using gambling to escape problems.
Hiding Your Gambling
Concealing the extent of your gambling activity from family, friends, or colleagues. Lying about time or money spent.
Neglecting Other Activities
Losing interest in hobbies, social activities, or relationships that you previously enjoyed. Prioritizing gambling over everything else.
Understanding Responsible Gaming
Responsible gaming means approaching online casino games and sports betting as a form of entertainment, not as a way to make money or solve financial problems. It involves setting clear boundaries for yourself — both in terms of time and money — and sticking to them regardless of whether you are winning or losing. At 23vip, we are committed to creating an environment where players can enjoy our cricket betting markets, slot games from Pragmatic Play and Evolution Gaming, and live casino tables while maintaining full control over their activity.
Our responsible gaming framework is built on three pillars: prevention, intervention, and support. Prevention means providing information and tools upfront so players can make informed decisions from the start. Intervention means monitoring account activity and reaching out to players who show signs of problematic behavior. Support means offering direct access to professional help and resources for those who need it. These pillars work together to create a safer gaming ecosystem for our entire Bangladesh player base.
We also recognize that responsible gaming is not a one-size-fits-all concept. What works for one player may not work for another. That's why our self-control tools are flexible and customizable, allowing you to configure the exact limits and restrictions that align with your personal situation and risk tolerance. Whether you're a casual player who logs in once a week to place a BPL cricket bet, or a more frequent player who enjoys slots and live dealer games, you have the power to define what responsible gaming looks like for you.
Ask Yourself These Questions
Regular self-assessment is a key part of maintaining healthy gaming habits. 23vip recommends asking yourself the following questions periodically to evaluate your relationship with gambling:
- Am I gambling with money I can afford to lose, or am I using funds meant for bills, groceries, or family needs?
- Do I find myself thinking about gambling when I'm doing other activities, or feeling restless when I'm not playing?
- Have I ever lied to friends or family about how much time or money I spend on gambling?
- Do I chase losses by depositing more money in an attempt to win back what I've lost?
- Has my gambling caused arguments with loved ones, or negatively affected my relationships?
- Do I gamble to escape from stress, anxiety, depression, or other emotional problems?
- Have I borrowed money, sold possessions, or delayed paying bills to fund my gambling?
- Have I tried to cut down or stop gambling but found myself unable to do so?
It may be time to take action. Consider using one of our self-control tools such as deposit limits or a time-out period, and reach out to our support team or a professional gambling counselor for guidance. Remember, seeking help is a sign of strength, not weakness.
How to Set Limits on Your Account
Setting limits on your 23vip account is simple and takes only a few minutes. Here's how to configure each type of limit:
- Log into your account: Navigate to the Account Settings section from the main menu or your profile dropdown.
- Go to Responsible Gaming: Click on the "Responsible Gaming" tab to access all available self-control tools.
- Select your limit type: Choose from Deposit Limits, Loss Limits, Session Time Limits, Take a Break, or Self-Exclusion.
- Configure your limit: Enter your desired limit amount or time period. You can set daily, weekly, or monthly parameters depending on the tool.
- Confirm your choice: Review your selection and click "Activate Limit." Decreases and restrictions take effect immediately. Increases require a 24-hour cooling-off period before activation.
- Receive confirmation: You will receive an email confirmation at your registered address confirming that your limit has been successfully applied.
Important: Once a limit is set, you cannot bypass or override it until the designated time period expires or the cooling-off period completes for increases. This is by design to protect you from impulsive decisions during gameplay. If you need assistance setting up limits, our 24/7 customer support team is available via live chat to guide you through the process step-by-step.
Our Commitment to Underage Gambling Prevention
23vip takes underage gambling prevention extremely seriously. It is illegal for anyone under the age of 21 to participate in online gambling in Bangladesh, and we have implemented multiple layers of protection to enforce this rule. During account registration, we collect date of birth information and use age verification software to cross-reference provided details with government ID databases. All new accounts are subject to identity verification before the first withdrawal can be processed, which includes manual review of uploaded ID documents such as national ID cards or passports.
If we discover that an account has been created by someone under 21, or if an adult has allowed a minor to use their account, we will immediately suspend the account, void all bets and transactions, confiscate any remaining balance, and report the matter to the appropriate authorities if legally required. We may also ban the individual from creating future accounts on our platform. There are no exceptions to this policy.
We strongly encourage parents and guardians to use parental control software, internet filters, and device management tools to prevent minors from accessing online gambling websites. Popular solutions include Google Family Link, Norton Family, Qustodio, and Net Nanny, all of which can block access to gambling domains and monitor internet activity. By working together, we can protect young people from the risks associated with gambling and ensure that 23vip remains an adults-only platform.
Get Help and Support
If you or someone you know is struggling with problem gambling, professional help is available. 23vip partners with leading organizations and provides direct support channels to assist you.
24/7 Live Chat Support
Our customer support team is available around the clock to discuss responsible gaming concerns, help you set account limits, initiate self-exclusion, or answer any questions. Chat with us confidentially anytime.
Email Support
Send us a detailed message at [email protected] with "Responsible Gaming Request" in the subject line. Our team will respond within 24 hours with personalized guidance and support.
Professional Counseling
We recommend consulting with a licensed therapist or counselor who specializes in gambling addiction. Organizations like Gamblers Anonymous offer free peer support groups and counseling referrals worldwide.
If you need external support, the following organizations provide confidential helplines and resources for problem gambling: Gamblers Anonymous (international peer support groups), GamCare (UK-based online chat and helpline), Gambling Therapy (global support in multiple languages), and BeGambleAware (UK resources and self-assessment tools). While these organizations are based outside Bangladesh, they offer online support accessible to players worldwide.
Need Help Right Now?
If you're concerned about your gambling habits or want to set up account limits immediately, our support team is here to help. You can also explore our FAQ for more information or browse our game library responsibly.