Terms & Conditions

1 Acceptance of Terms

By accessing the 23vip website at 23vip.im, creating an account, depositing funds, placing bets, or playing any casino games, you enter into a legally binding agreement with 23vip and agree to comply with these Terms and Conditions without reservation. If you do not agree with any part of these terms, you must immediately cease using our services and close your account.

These Terms and Conditions apply to all users regardless of geographic location, device type, or method of access. They supplement and work in conjunction with our Privacy Policy, Responsible Gaming Policy, and any game-specific rules published on the 23vip platform. In the event of a conflict between these general terms and game-specific rules, the game-specific rules shall prevail for that particular game or betting market.

23vip is operated as an international online gaming platform providing casino games and sports betting services to eligible users. References to "23vip," "we," "us," or "our" refer to the platform and its operating entity. References to "you," "your," or "user" refer to any person accessing or using 23vip services.

2 Eligibility and Registration

To register for a 23vip account, you must provide accurate personal information including your full legal name, date of birth, mobile phone number, and email address. You are permitted to hold only one account with 23vip. Creating multiple accounts (duplicate accounts) is strictly prohibited and may result in closure of all accounts and forfeiture of funds and winnings.

You represent and warrant that:

• You are legally capable of entering into binding contracts under applicable law
• You are not located in a jurisdiction where online gambling is prohibited
• You are not using 23vip services from a country or region where such services are restricted
• You are not using a VPN, proxy, or other method to disguise your actual location
• You are acting on your own behalf and not on behalf of any third party
• Funds deposited into your account are not derived from illegal activity
• You are not a politically exposed person (PEP) or subject to international sanctions

23vip reserves the right to refuse registration or to suspend any account at our sole discretion, particularly if we suspect fraudulent activity, false information, or violation of these terms. Account verification may be required before withdrawals are processed, and you agree to provide requested documentation within a reasonable timeframe.

3 Account Security and Responsibilities

You are solely responsible for maintaining the confidentiality of your 23vip account username and password. You must not share your login credentials with any third party under any circumstances. Any activity conducted through your account is your responsibility, regardless of whether the activity was authorized by you.

You agree to:

• Use a strong, unique password for your 23vip account
• Enable two-factor authentication (2FA) if available and recommended
• Log out of your account when using shared or public devices
• Immediately notify 23vip support if you suspect unauthorized access to your account
• Keep your registered email address and mobile phone number current and accessible
• Not allow any other person to access or use your account

23vip will never ask you to disclose your password via email, phone, or live chat. Any such request should be reported immediately to our security team. We are not liable for any losses arising from unauthorized use of your account if you have failed to maintain adequate security measures or have shared your credentials with third parties.

If you forget your password, you may reset it using the password recovery function. This process requires access to your registered email address or mobile phone number. For security purposes, 23vip may temporarily suspend account access if unusual activity is detected, and additional verification may be required before access is restored.

4 Deposits, Withdrawals, and Payment Processing

23vip accepts deposits via bKash, Nagad, Rocket, Upay, and other payment methods displayed on the platform. All deposits are processed in Bangladeshi Taka (BDT). Minimum and maximum deposit limits are displayed at the time of transaction and may vary depending on the payment method selected.

Deposits are typically credited to your account instantly. If a deposit does not appear within 15 minutes, contact our support team with your transaction reference number. You must only deposit funds that belong to you and are obtained legally. 23vip reserves the right to investigate the source of funds and request supporting documentation as part of our anti-money laundering (AML) compliance procedures.

Before your first withdrawal, 23vip may require you to complete account verification by submitting:

• Proof of identity (government-issued ID, passport, or national ID card)
• Proof of address (utility bill, bank statement, or government correspondence dated within 3 months)
• Proof of payment method (screenshot of mobile banking account or bank card)
• Selfie holding your identification document (for enhanced verification)

23vip does not charge fees for deposits or withdrawals. However, your payment provider may impose transaction fees, and these are beyond our control. Currency conversion fees may apply if you deposit in a currency other than BDT. All transactions are subject to review for fraud prevention and AML compliance.

Bonus funds, promotional winnings, or any credits subject to wagering requirements must meet the specified playthrough conditions before they become eligible for withdrawal. Attempting to withdraw funds before meeting bonus terms may result in forfeiture of the bonus and associated winnings.

5 Bonuses, Promotions, and Wagering Requirements

23vip offers various bonuses, promotions, and loyalty rewards to eligible users. All bonuses are subject to specific terms and conditions, including wagering requirements, game restrictions, maximum bet limits, and expiration dates. These specific terms are published alongside each promotion and form part of these general Terms and Conditions.

By claiming a bonus, you agree to the associated terms. Failure to comply with bonus terms may result in forfeiture of the bonus and any winnings derived from it. Unless otherwise stated, bonuses are available once per user, household, IP address, and payment method. Abuse of promotions, including creating multiple accounts to claim bonuses repeatedly, is strictly prohibited and will result in account closure and fund confiscation.

23vip reserves the right to void bonuses, cancel promotions, or amend bonus terms at any time without prior notice. We may also limit or exclude certain users from promotional offers at our discretion, particularly if we suspect bonus abuse or irregular betting patterns.

6 Fair Play, Game Rules, and Prohibited Activities

All games offered on 23vip use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Game RTPs (Return to Player percentages) are published where applicable and are independently audited by third-party testing agencies. 23vip does not manipulate game outcomes and operates under strict fair play standards.

You agree to use 23vip services for personal entertainment only. The following activities are strictly prohibited:

• Using bots, automated software, or scripts to place bets or play games
• Colluding with other players to gain an unfair advantage
• Exploiting software bugs, glitches, or errors for financial gain
• Engaging in arbitrage betting or matched betting strategies
• Using stolen payment methods or depositing funds obtained illegally
• Creating multiple accounts to circumvent limits or claim bonuses multiple times
• Engaging in chip dumping, bonus farming, or other forms of bonus abuse
• Abusing customer support or engaging in harassment toward staff or other users
• Money laundering or using 23vip as a payment transfer service

If 23vip detects any prohibited activity, we reserve the right to suspend or permanently close your account, void bets, confiscate funds, and report the activity to relevant authorities. In cases of suspected fraud, we may share information with payment providers, regulators, and law enforcement agencies.

Each game available on 23vip has specific rules governing gameplay, betting options, payouts, and edge cases. These rules are accessible within each game interface or via the game provider's help section. You are responsible for understanding the rules of any game you choose to play. Disputes arising from misunderstanding of game rules will be resolved according to the official published rules.

7 Responsible Gaming and Self-Exclusion

23vip is committed to promoting responsible gaming and providing tools to help users maintain control over their gambling activity. We encourage all users to gamble responsibly and within their financial means. Gaming should be a form of entertainment, not a way to make money or solve financial problems.

If you feel that your gambling is becoming problematic, 23vip offers the following responsible gaming tools:

• Deposit limits (daily, weekly, or monthly)
• Loss limits to cap potential losses over a specified period
• Session time reminders to track how long you have been playing
• Self-exclusion options (temporary or permanent account closure)
• Reality checks that display time and money spent during a session
• Access to support resources and counseling services

23vip takes underage gambling seriously. We employ age verification measures and will immediately close any account found to belong to a person under 21 years of age. Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gambling sites.

8 Intellectual Property and Content Usage

All content on the 23vip website, including but not limited to text, graphics, logos, images, software, game interfaces, and audio/video material, is the property of 23vip or its licensors and is protected by international copyright, trademark, and intellectual property laws. You may not reproduce, distribute, modify, transmit, or use any 23vip content for commercial purposes without prior written permission.

The 23vip brand name, logo, and associated trademarks are proprietary to 23vip. Unauthorized use of our branding, including creating fake websites or social media accounts impersonating 23vip, is strictly prohibited and may result in legal action.

Game content, including slot machines, live dealer games, and sports betting markets, is provided by third-party software providers such as Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi. These providers retain ownership of their respective game content, and all intellectual property rights remain with them.

9 Limitation of Liability and Disclaimers

23vip provides gaming services on an "as is" and "as available" basis. While we strive to ensure platform reliability and security, we do not guarantee uninterrupted or error-free service. We are not liable for losses arising from:

• Technical failures, server downtime, or internet connectivity issues
• Errors or inaccuracies in game outcomes caused by third-party software providers
• Unauthorized access to your account due to your failure to maintain security
• Delays or failures in payment processing caused by third-party payment providers
• Changes in applicable laws or regulations that affect our ability to provide services
• Force majeure events including natural disasters, war, terrorism, or government action

To the fullest extent permitted by law, 23vip's total liability to you for any claims arising from your use of our services shall not exceed the total amount you deposited into your account during the six months preceding the claim.

23vip is not responsible for any indirect, consequential, incidental, or punitive damages, including loss of profits, data, or business opportunities, even if we have been advised of the possibility of such damages.

10 Modifications to Terms and Service Termination

23vip reserves the right to modify, amend, or update these Terms and Conditions at any time without prior notice. Changes will be effective immediately upon posting to the 23vip website. It is your responsibility to review these terms periodically. Continued use of 23vip services after changes have been made constitutes acceptance of the updated terms.

23vip may suspend or terminate your account at any time for any reason, including but not limited to breach of these Terms and Conditions, suspected fraud, abusive behavior, or at our sole discretion. Upon termination, any remaining balance in your account will be returned to you after deducting any outstanding fees, bonuses subject to wagering requirements, or amounts owed to 23vip. We are not obligated to provide advance notice of termination except where required by law.

You may close your account at any time by contacting customer support. Before account closure is finalized, you must withdraw all funds and settle any outstanding obligations. Accounts with zero balance and no activity for 12 consecutive months may be considered dormant and subject to administrative fees or closure.

11 Dispute Resolution and Governing Law

In the event of a dispute between you and 23vip, we encourage you to first contact our customer support team to seek an amicable resolution. Most disputes can be resolved quickly and satisfactorily through direct communication. If you are not satisfied with the resolution provided by support, you may escalate the matter to our management team.

These Terms and Conditions shall be governed by and construed in accordance with international gaming standards and the laws applicable to online gaming operations. Any disputes that cannot be resolved through internal channels may be subject to arbitration or legal proceedings in a jurisdiction agreed upon by both parties.

By using 23vip, you agree to resolve disputes through good-faith negotiation before pursuing legal remedies. Class action lawsuits and collective arbitration are expressly waived to the fullest extent permitted by law.

12 Contact Information and Support

If you have questions about these Terms and Conditions or require assistance with your 23vip account, please contact our customer support team:

• Email: [email protected] (responses within 24 hours)
• Live Chat: Available 24/7 via the website (instant assistance)
• FAQ Section: Comprehensive answers to common questions at /faq

Our support team is fluent in English and trained to assist Bangladesh players with account issues, payment queries, bonus questions, technical problems, and responsible gaming concerns. We are committed to providing prompt, professional, and respectful service to all 23vip users.